In a nutshell
Could not get ZorbaIPTV running on your device, even with our team helping? Tell us inside 7 days of activation and you receive every cent back. It applies to a first purchase of any length and any screen count, and "it never worked on my TV" is a perfectly good reason. Most people avoid needing it by trying the card-free trial first.
The reason behind it
Our customers fear the installation more than the price. Will my TV accept it? Will the app make sense? The guarantee removes that fear. Paired with a free trial and terms that never bill again on their own, it makes sure nobody keeps paying for a service that does not run at home.
Situations that qualify
ZorbaIPTV would not run on your hardware even after you worked through the guide for your device and the instructions our team gave you on WhatsApp.
Not a single channel or title will play on supported hardware once we have troubleshot it with you.
Frequent freezing continues after we moved you to another server and reviewed the player settings with you.
A channel that appeared on this website on your order date refuses to play on your login.
Situations outside the guarantee
The Service runs fine and you no longer want it, or you contact us after day 7.
A specific show or event is not on. Programming is set by each broadcaster under its own rights, as our channels page explains; the trial is the time to check what you care about.
A given film, series, caption language or soundtrack is absent or has been withdrawn, since the library moves with licensing.
Something plays in HD rather than 4K, or your screen, device or line cannot handle 4K.
Fees you paid an app developer for an upgrade or activation. Those went to the developer, so contact them.
We shut the account because its login was posted publicly, resold or shown in a public venue, which the terms prohibit.
Steps to claim
Open WhatsApp, write to +44 7451 256085, and give us your username plus a couple of lines on what went wrong. For a setup issue, add the device model, which player you installed and a snapshot of the TV. With no public email address, claims are dealt with in that chat only.
Let our team attempt a fix first, since one conversation clears many setup snags. If the problem stays, expect the refund on your original payment method in no more than 5 business days.
Repeat purchases
Only a customer's first order carries the guarantee. Any later order is final, because by that point you have seen the Service working on your own equipment. As terms never auto-renew, a later order only exists if you decide to buy again, at the prices listed on that day. Leftover days are not refunded proportionally. Matters not addressed here are governed by our ZorbaIPTV service terms.
Something here unclear, or does it not fit your situation? Ask us in plain words on WhatsApp +44 7451 256085, or through the ZorbaIPTV contact page. A member of the team will explain how the policy applies to you.