To reach ZorbaIPTV, open WhatsApp and message the number shown here. One conversation holds your whole history with us: what you bought, the login we sent, every setup question and, if it ever comes to that, a refund. Need your server address again in six months? Scroll up. Someone answers 24/7, for a first-ever TV install or for a tablet you add next year.
Start a Chat With ZorbaIPTV
Why WhatsApp and Nothing Else
Setup help works best with pictures. On WhatsApp you can snap your TV screen with your phone and send it in seconds. We see exactly what you see, so there is no guessing about which menu you are in.
It also keeps things simple for people who do not love technology. Most of us already use WhatsApp to talk to family. There is no account to create, no ticket number to remember and no support portal to learn.
Hours, Replies and Activation
Hours: Mon-Sun, 24 hours. Evenings, weekends and holidays are covered the same way as a Tuesday morning.
Replies: a person answers messages in the order they come in. If you write during a busy evening, the reply may take a little longer, but it will come.
Activation: expect your login roughly under 15 minutes after we see the payment, along with a link to the guide that matches your device.
Language: we reply in English. Short messages are fine. A photo often says more than a paragraph.
What to Send for Setup Help
Four details let us help you on the first reply instead of the third. You do not need to know the technical names. Just send what you can.
- Your device model. For example "Fire TV Stick 4K," "Samsung TV from 2021," "onn Google TV box" or "iPhone 13." If you are not sure, a photo of the box or the label on the back works.
- The app name. Which player did you install? IPTV Smarters Pro, TiViMate, iMPlayer, Smart IPTV or something else. A photo of the app's home screen is fine too.
- A photo of the screen. Take it with your phone, straight on, so we can read the text. This is the single most useful thing you can send.
- The error text. If a message popped up, type it out word for word or include it in the photo. "Invalid credentials" and "server not reachable" point to very different fixes.
Want to try on your own first? The ZorbaIPTV setup guides cover 15 devices and apps. Most of the questions we see are already answered in our Firestick walkthrough or in the steps for Google TV and Android TV.
Other Reasons to Message Us
- Placing an order: say which length suits you, from one month up to twelve, and how many screens may play together. Tapping a plan on the ZorbaIPTV pricing page drafts that WhatsApp text automatically. Mention your device so the login arrives in the right format. The ZorbaIPTV subscription page walks through payment and delivery.
- The free trial: name the device and app you plan to test with. You can also fill in the 24-hour trial form. No card is needed.
- Adding a device or renewing: include your username, then tell us how long and how many screens. Nothing renews by itself, so every renewal is your decision.
- Moving to a new device: tell us the old and the new device. If the new one is a MAG box, include its MAC address so we can link the portal.
- A refund: give us the username and describe the problem in a sentence or two. A first order within 7 days qualifies, including when you could not get it working on your device. The refund policy has the details.
Three Things to Try While You Wait
Many small problems clear up on their own with a restart. Try these after you send your message, and tell us which ones you tried.
- Close the app completely and reopen it. Pressing Home leaves it running in the background. Closing it fully reloads the channel list.
- Check the login for typos. A space after the username or a missing "http://" in the server address stops most logins. Copy and paste beats typing with a remote.
- Set the date and time to automatic. A wrong clock can block logins and break the TV guide.
Still stuck? Send a photo and we take it from there. Menu questions about a specific app are covered in our Smarters Pro setup steps and TiViMate setup steps. If you are unsure which format to use, the Xtream Codes login guide explains it in plain terms.
Protect Your Login
Think of the login as the key to your front door. Keep it in your private chat with us. Do not post it in group chats, social media or forums. We only ever discuss it in that private thread. Plans never renew automatically, so we never send "pay now or lose access" messages. If you get one through a strange link, it did not come from ZorbaIPTV.
Resellers, Rights Holders and Other Questions
Want to sell ZorbaIPTV to your own customers? Put the word "reseller" at the top of your first message and we pass it to the colleague who runs that program. You can read about reseller credits and panels first. Rights holders have their own procedure, described in the ZorbaIPTV DMCA policy.
Got a quick question before you write? The ZorbaIPTV FAQ covers plans, devices and apps. The about page tells you who will answer your message.