Data controller
The controller for personal data covered here is ZorbaIPTV, operator of zorbaiptv.best. We publish no email address, so people reach us via WhatsApp or a site form.
Website form submissions
Our free trial request form and our contact form record your name, the device you intend to use and the text of your message. You may add a WhatsApp number or an email, but neither is required, and we use it for our reply alone. The submitting IP address is logged as well, purely to filter out spam bots.
Order details
Placing an order requires a first name, your country or state, plus email and WhatsApp details, so that we can verify the order and issue a payment link. Chatting with us on WhatsApp naturally shows us your profile name and number. Card or bank details go straight into the payment provider's checkout and never pass through ZorbaIPTV.
Screen photos and device details
When you ask for setup help you might send pictures of your TV, the model of your device, the name of your player and error messages. These are used only to fix your issue. Please frame photos so they do not capture unrelated personal material such as mail or paperwork on a nearby table. Setup pictures stay in the chat history and follow the same retention period as other messages.
Purposes
Personal data serves exactly five purposes: setting up your account, sending your credentials, solving setup or playback problems, answering your messages, and one reminder just before a term finishes. Nothing is ever sold, leased or exchanged.
Analytics and cookies
A lightweight visit counter shows us which setup guides people rely on. It produces no ad profile and places no advertising cookie. If your browser blocks it, every page still works normally.
Retention periods
Customer records are kept during an active term and for one further year, which lets returning customers keep their existing username. After that year, the record is erased.
Whatever arrives through a site form is wiped 90 days later.
Access, correction and deletion
At any point you can request a copy of your data, a correction or full deletion. WhatsApp +44 7451 256085 or use the ZorbaIPTV contact page; we answer inside 30 days.
Safeguards
HTTPS encryption covers every page of zorbaiptv.best, and only the support team can open stored records. Credentials travel in a one-to-one WhatsApp chat. Keep them to yourself, since possession of a login is all anyone needs to use your screens. Credentials discovered in public are dealt with under the ZorbaIPTV terms, and money-back questions under the refund policy.
Information kept by player apps
Your player app, not ZorbaIPTV, saves favorites, viewing history, caption preferences and parental PINs locally. The developer of that app, not ZorbaIPTV, governs how it is handled, so read the app's privacy terms too. None of it reaches our servers. The ZorbaIPTV disclaimer says more about outside apps.
Revisions to this page
Should ZorbaIPTV alter its data practices, this page will be rewritten and redated to match.
Something here unclear, or does it not fit your situation? Ask us in plain words on WhatsApp +44 7451 256085, or through the ZorbaIPTV contact page. A member of the team will explain how the policy applies to you.